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What Triggered the Massive Outage on Facebook, Whatsapp, others

The global service outage that triggered its Facebook, and other apps for much of Monday resulted from a problem with its network configuration, adding that it found no evidence that user data was compromised during the downtime, says Facebook Inc.

“This disruption to network traffic had a cascading effect on the way data centres communicate, bringing our services to a halt,” the company’s engineering team wrote in a blog post-Monday night.

The technical issue took Facebook’s core social network, its photo app Instagram and its WhatsApp and Messenger services offline for hours, marking one of the most prolonged and broad failures in recent memory.

It had a seismic impact, immobilising a suite of services that more than 2.75 billion people rely on daily to communicate, do business and consume news.

The outage dominated news reports and sent people across the globe scrambling to other apps and services to stay connected and informed.

Chief Executive Officer Mark Zuckerberg apologised on his Facebook page after the network had been restored. He added that Its internal work product, workplace, was also affected. Fixing the root problem involved visiting a physical server facility and manually resetting some servers, a spokesman said. 

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