Unbelievable! CBN Records 23,526 Customers Complaints, Resolves 22,173

…As Banks Return About N90Bn

In June 2021, the Central Bank of Nigeria, CBN, says it cumulatively recorded 23,526 customers complaints from various commercial banks.

The apex bank also hinted at resolving 22,173 complaints, as banks disclosed returning about Ninety Billion Naira (N90Bn) to customers.

Godwin Emefiele, the Governor of CBN, revealed the records on Thursday during a Fair organised by the bank concurrently in Akwa Ibom and Cross River.

The Governor, represented by Acting Director, Corporate Communication Department of the CBN, Mr Osita Nwanisobi, spoke on “Promoting financial stability and economic development.”

About 37 of the bank’s intervention programmes, like the Targeted Credit Facility, Health Sector Intervention, Commercial Agric Credit Scheme, Nigerian Electricity Market Stabilisation Fund, and others, he said, had changed thousands of lives Nigerians.

“In addition, we want to use this opportunity to build the confidence of Nigerians that the nation’s financial institutions are resilient, stable and safe.

Customers Complaints

On the issue of digital currency by the CBN, the Governor asserted that Nigerians needed to understand that unknown entities issue cryptocurrencies without regulations.

He added that the apex bank would regulate the digital currency that CBN intends to issue, which can be used for the nation’s monetary policy.

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