Nigerian actress Kate Henshaw has taken to social media to call out Guaranty Trust Bank (GTBank) and Zenith Bank for ongoing issues with their services, despite promises of improvement. In a light-hearted but pointed tweet, she quipped, “@gtbank, they say you guys should stick to selling clothes and food. @ZenithBank, they say you guys should stick to Christmas lights and general decor. Who go come do banking na?”
This comes after GTBank recently announced that they had “successfully transitioned” to a new core banking system, extending their branch hours to 6 PM to accommodate customers. However, many users, including Henshaw, have complained about being unable to access the bank’s mobile app and card services since the upgrade.
Frustrated customers have taken to social media to voice their dissatisfaction, highlighting the gap between GTBank’s assurances and the actual experience. In a statement, the bank thanked customers for their patience and apologized for the inconvenience, while urging them to use alternative touchpoints for inquiries.
Despite the bank’s claims of a robust upgrade, the unresolved technical issues continue to disrupt customer transactions, raising concerns about whether the extended branch hours can truly compensate for the ongoing digital glitches.
As the public waits for a resolution, the pressure mounts on GTBank and other banks to deliver on their promises, ensuring that customers can access reliable banking services without unnecessary delays.