Boeing Says Pilots Did Not ‘Completely Follow Procedure’

Boeing’s CEO says that the safety features on the 737 Max jets were properly designed. Although, the CEO added that they were still working on making the airline safer.

Dennis Muilenburg (CEO) said that pilots did not “completely” follow the safety procedure. The procedure that Boeing had outlined to prevent that kind of malfunction which caused both crashes.

The company’s anti-stall software, called MCAS, was identified as the link between both crashes.

Muilenburg told reporters following Boeing’s annual shareholder meeting in Chicago.

“When we design these systems, understand that these airplanes are flown in hands of pilots,” adding that Boeing was unable to find ant “technical slip or gap” in building its MCAS software.

Earlier officials said earlier this month that pilots flying Ethiopian Airlines Flight 302 repeatedly performed all of Boeing’s procedures, but could not control the plane before it crashed.


The companies lost about 10% of its value since the March crash, which prompted a worldwide grounding of the 737 Max last month.

Boeing further announced earning fell 21% in the first quarter because of the crisis. Boeing suspended its share repurchase plans to conserve cash.

Muilenburg started his remarks Monday with a moment of silence for the 346 people killed in the two crashes. He insisted that Boeing makes safety its top priority, and he said the company has been doing everything it can to find a solution.

He vowed the 737 max will become the safest plane in the air once the Boeing is updated and ready to fly.

Shareholders voted on one proposal that would have separated the positions of chairman and CEO, both are currently being held by Muilenburg. Which was only supported by 34% of the shares.

This resolution predated the current 737 Max crisis. two shareholder advisory firms recommended votes in favor of the resolution currently.

A small group of protesters braved pouring rain during the annual meeting. Most of which held large photos of the deceased. With some reading “Boeing’s arrogance kills” & “prosecute Boeing & executives for manslaughter”.

Muilenburg said again that the company is closer to a software fix. It has completed 146 flights of the 737 Max, totaling roughly 246 hours of air time with the updated software. Adding that, he has personally flown on two of the test flights.

Muilenburg faced several questions from shareholders about how the problem with the 737 Max was able to happen.

A shareholder during the meeting questioned Muilenburg, You seem to have rushed the 737 (Max) into production” the shareholder continued “and lost sight of the basic fail-safe things go on. It never should have happened. That you have one easily damaged senor control a new critically designed safety feature.”

Muilenburg has adamantly instead that the 737 was not rushed. He said the plane took 6 years to develop and that the equipment had been deemed safe.

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